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Refund Policy

Effective Date: April 22, 2026

At The Gilded Post, we want our policies to be clear and easy to understand. This Refund Policy explains how subscription cancellations, physical shipments, damaged or incomplete orders, original print sales, and other refund-related issues are handled.

1. Subscription Cancellations

If you have purchased a recurring subscription, you may cancel at any time through the My Subscriptions tab in your Login Bar or Profile Bar once you are logged into your account.

Your cancellation becomes effective immediately and applies to the subscription window during which the cancellation occurs. Once canceled, you will not be charged moving forward for that subscription window.

2. Subscription Refunds

We do not provide partial or full refunds once a subscription payment has been made. This applies to both monthly subscriptions and yearly subscriptions.

If a yearly subscription was purchased as a gift, the shipping address for future deliveries may be updated, but the subscription is still non-refundable.

3. Monthly Shipments and Physical Products

The Gilded Post is a subscription-based physical mail experience. Each shipment may include an art print, a letter, and paper goods or other mailed items.

Each month's shipment is intended to be exclusive, and the contents may vary from month to month. Because of the nature of these exclusive monthly shipments, all sales are final once payment has been made.

4. Damaged or Incomplete Orders

If your order arrives damaged or incomplete, please contact us at thegildedpostclub@gmail.com within 7 days of delivery and include your order information along with any helpful details or photos, if available.

If we determine that the order qualifies, we may, at our discretion:

  •   replace the item;

  •   reship the missing portion of the order;

  •   issue a refund; or

  •   provide another appropriate resolution.

We reserve the right to determine whether a damaged or incomplete order qualifies for replacement, reshipment, refund, or any other remedy. We may choose not to reship or replace an order if we determine that the claim does not qualify under this policy.

5. Shipping Delays

We are not responsible for shipping delays caused by carriers, providers, customs processing, weather, incorrect shipping information, or other circumstances outside our control.

This includes delays affecting our own fulfillment process, such as delays from printers, vendors, manufacturers, or other service providers that may impact production, packaging, or shipping timelines.

6. Non-Refundable Items

The following are non-refundable:

  •   monthly subscription charges once payment has been made;

  •   yearly subscription charges once payment has been made;

  •   partial subscription periods;

  •   exclusive monthly shipments;

  •   gifted subscriptions;

  •   items marked as final sale;

  •   custom, personalized, or made-to-order items, if applicable.

7. Original Artwork & Prints

  1. From time to time, The Gilded Post may offer original prints or original artwork for sale separately from the subscription service.

    Unless otherwise stated on the product page, all sales of original prints or original artwork are final. If an original print order arrives damaged or incomplete, please contact us at thegildedpostclub@gmail.com within 7 days of delivery so we can review the issue.

    Any remedy for damaged or incomplete original print orders will be determined at our discretion.

8. How to Request Help

  1. If you believe there is a problem with your order, subscription, or delivery, please contact us at: thegildedpostclub@gmail.com
    Please include your name, order information, and a brief description of the issue so we can review it.

9. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date.

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